Support
Help Center
ReefNetAI support is currently handled directly through our Slack workspace and email. Until a full ticketing system is in place, this page is the main support entry point.
Slack community support
Use Slack for product questions, onboarding help, bug reports, collaboration requests, and general community discussion.
This is the fastest path for most support requests and the best place to stay close to product updates.
Direct email support
For more sensitive or private issues, support can also be handled directly through the lead developer's personal email inbox.
In Case you have a support request that you prefer not to share in the Slack community, please send an email with a clear description of your issue, any relevant screenshots or data, and your contact information. We will do our best to respond to all email inquiries within 1-2 business days.
What we can help with
Getting started
Questions about access, onboarding, setup, pilot deployment, and initial workspace configuration.
Product guidance
Support for platform workflows, monitoring operations, reporting, and using ReefNetAI effectively.
Issues and bugs
If something is broken or behaving unexpectedly, send a short description, the steps you took, and any relevant screenshots.
Partnership and collaboration requests
Use Slack first for general collaboration inquiries, then move to direct email for formal follow-up when needed.